The DataWeave Blog

Tag: D2C

How Brands Can Outperform Rivals With Next-Gen Digital Shelf Analytics

As eCommerce grows in complexity, brands need new ways to grow sales and market share. Right now, brands face urgent market pressures like out-of-stocks, an influx of new competition and rising inflation, all of which erode profitability. As online marketplaces mature, more brands need to make daily changes to their digital marketing strategies in response to these market pressures, shifts in demand, and competitive trends.

eMarketer forecasts 2021 U.S. eCommerce will rise nearly 18% year-over-year (vs. 6.3% for brick-and-mortar), led by apparel and accessories, furniture, food and beverage, and health and personal care. The eCommerce industry is also undergoing fundamental changes with newer entities emerging and traditional business models evolving to adapt to the changed environment. For example, sales for delivery intermediaries such as Doordash, Instacart, Shipt, and Uber have gone from $8.8 billion in 2019 to an estimated $35.3 billion by the end of 2021. Similarly, many brands have established or are building out a Direct to Consumer (D2C) model so they can fully own and control their customer’s experiences.

In response, DataWeave has launched the next generation of our Digital Shelf Analytics suite to help brands across retail categories directly address today’s costly market risks to drive eCommerce growth and gain a competitive advantage.

“Our new enhancements help brands improve online search rank visibility and quantify the impact of digital investments – especially in time for the busy holiday season.”
~ Karthik Bettadapura, CEO and co-founder, DataWeave

The latest product enhancements provide brands access to tailored dashboard views that track KPI achievements and trigger actionable alerts to improve online search rank visibility, protect product availability and optimize share of search 24/7. Dataweave’s Digital Shelf Analytics platform works seamlessly across all forms of eCommerce platforms and models – marketplaces, D2C websites and delivery intermediaries.

Dashboard for Multiple Functions

While all brands share a common objective of increasing sales and market share, their internal teams are often challenged to communicate and collaborate, given differing needs for competitive and performance data across varying job functions. As a result, teams face pressure to quickly grasp market trends and identify what’s holding their brands back.

In response, DataWeave now offers executive-level and customized scorecard views, tailored to each user’s job function, with the ability to measure and assess marketplace changes across a growing list of online retail channels for metrics that matter most to each user. This enhancement enables data democratization and internal alignment to support goal achievement, such as boosting share of category and content effectiveness. The KPIs show aggregated trends, plus granular reasons that help to explain why and where brands can improve.

Brands gain versatile insights serving users from executives to analysts and brand and customer managers.

Prioritized, Actionable Insights

As brands digitize more of their eCommerce and digital marketing processes, they accumulate an abundance of data to analyze to uncover actionable insights. This deluge of data makes it a challenge for brands to know exactly where to begin, create a strategy and determine the right KPIs to set to measure goal accomplishment.

DataWeave’s Digital Shelf Analytics tool enables brands to effectively build a competitive online growth strategy. To boost online discoverability (Share of Search), brands can define their own product taxonomies across billions of data points aggregated across thousands of retailer websites. They can also create customized KPIs that track progress toward goal accomplishment, with the added capability of seeing recommended courses of action to take via email alerts when brands need to adjust their eCommerce plans for agility.

“Brands need an integrated view of how to improve their discoverability
and share of search by considering all touchpoints in the digital commerce ecosystem.”
~ Karthik Bettadapura, CEO and co-founder, DataWeave

Of vital importance, amid today’s global supply chain challenges, brands gain detailed analysis on product inventory and availability, as well as specific insights and alerts that prompt them to solve out-of-stocks faster, which Deloitte reports is a growing concern of consumers (75% are worried about out-of-stocks) this holiday season.

User and system generated alerts provide clarity to actionable steps to improving eCommerce effectiveness.

You also have visibility to store-level product availability, and are alerted to recurring out-of-stock experiences.

Scalable Insights – From Bird’s Eye to Granular Views

DataWeave’s Digital Shelf Analytics allows brands to achieve data accuracy at scale, including reliable insights from a top-down and bottom-up perspective. For example, you can see a granular view of one SKUs product content alongside availability, or you can monitor a group of SKUs, say your best selling ones, at a higher level view with the ability to drill down into more detail.

Brands can access flexible insights, ranging from strategic overviews to finer details explaining performance results.

Many brands struggle with an inability to scale from a hyper-local eCommerce strategy to a global strategy. Most tools available on the market solve for one or the other, addressing opportunities at either a store-level basis or top-down basis – but not both.

According to research by Boston Consulting Group and Google, advanced analytics and AI can drive more than 10% of sales growth for consumer packaged goods (CPG) companies, of which 5% comes directly from marketing. With DataWeave’s advanced analytics, AI and scalable insights, brands can set and follow global strategies while executing changes at a hyper-local level, using root-cause analysis to drill deeper into problems to find out why they are occurring.

As more brands embrace eCommerce and many retailers localize their online assortment strategies, the need for analytical flexibility and granular visibility to insights becomes increasingly important. Google reports that search terms “near me” and “where to buy” have increased by more than 200% among mobile users in the last few years, as consumers seek to buy online locally.

e-Retailers are now fine-tuning merchandising and promotional strategies at a hyper-local level based on differences seen in consumer’s localized search preferences, and DataWeave’s Digital Shelf Analytics solution provides brands visibility to retailer execution changes in near real-time.

Competitive Benchmarking

Brand leaders cannot make sound decisions without considering external factors in the competitive landscape, including rival brands’ pricing, promotion, content, availability, ratings and reviews, and retailer assortment. Dataweave’s Digital Shelf Analytics solution allows you to monitor share of search, search rankings and compare content (assessing attributes like number of images, presence of video, image resolution, etc.) across all competitors, which helps brands make more informed marketing decisions.

Brands are also provided visibility into competitive insights at a granular level, allowing them to make actionable changes to their strategies to stay ahead of competitors’ moves. A new module called ‘Sales and Share’ now enables brands to benchmark sales performance alongside rivals’ and measure market share changes over time to evaluate and improve competitive positioning.

Monitor competitive activity, spot emerging threats and immediately see how your performance compares to all rivals’, targeting ways to outmaneuver the competition.

Sales & Market Share Estimates Correlated with Digital Shelf KPIs

In a brick-and-mortar world, brands often use point of sale (POS) based measurement solutions from third party providers, such as Nielsen, to estimate market share. In the digital world, it is extremely difficult to get such estimates given the number of ways online orders are fulfilled by retailers and obtained by consumers. Dataweave’s Digital Shelf Analytics solution now provides sales and market share estimates via customer defined taxonomy, for large retailers like Amazon. Competitive sales and market share estimates can also be obtained at a SKU level so brands can easily benchmark their performance results.

Additionally, sales and market share data can also be correlated with digital shelf KPIs. This gives an easy way for brands to check the effect of changes made to attributes, such as content and/or product availability, and how the changes impact sales and market share. Similarly, brands can see how modified search efforts, both organic and sponsored, correspond to changes in sales and market share estimates.

Take Your Digital Shelf Growth to the Next Level

The importance of accessing flexible, actionable insights and responding in real-time is growing exponentially as online is poised to account for an increasing proportion of brands’ total sales. With 24/7 digital shelf accessibility among consumers comes 24/7 visibility and the responsibility for brands to address sales and digital marketing opportunities in real-time to attract and serve online shoppers around the clock.

Brands are turning to data analytics to address these new business opportunities, enhance customer satisfaction and loyalty, drive growth and gain a competitive advantage. Companies that adopt data-driven marketing strategies are six times more likely to be profitable year-over-year, and DataWeave is here to help your organization adopt these practices. To capitalize on the global online shopping boom, brands must invest in a digital shelf analytics solution now to effectively build their growth strategies and track measurable KPIs.

DataWeave’s next-gen Digital Shelf Analytics enhancements now further a brand’s ability to monitor, analyze, and determine systems that enable faster and smarter decision-making and sales performance optimization. The results delight consumers by helping them find products they’re searching for, which boosts brand trust.

Connect with us to learn how we can scale with your brand’s analytical needs. No project or region is too big or small, and we can start where you want and scale up to help you stay agile and competitive.

November 30, 2021
“The Rise of Digitally Native Brands (DNVB)”

Direct-to-Consumer (D2C), Digitally Native Vertical Brands (DNVB), and brand.com serve as
different variations of a similar concept that has blown up in the past few years fueled by factors ranging from a surge in online shopping, stay-at-home restrictions brought about by the pandemic, and a general shift in consumer behavior.

D2C sales were forecasted to account for $17.75 billion of total e-commerce sales in 2020, up 24.3% from the previous year, according to eMarketer. The Middle East might have been late in joining the party but the key players from across the board including brands that sold the traditional way via wholesalers and retailers or those that use online marketplaces such as Amazon and Noon, and the new brands entering this nascent market today are all realizing the potentials of communicating with and selling to customers directly.

The Middle East has one of the highest youth populations in the world with more than 28% of the residents aged between 14 and 29. This means that a great chunk of the population is inherently digital natives, who grew up with smartphones. These young tech-savvy consumers are more informed, are massively influenced by social media for their purchases, are more value and purpose-driven compared to the older generations, as a result of which are open to experimenting with newer brands that align with their ideas and ideologies.

This presents an opportunity for both traditional retailers as well as nascent brands to tap into their e-commerce potential and tailor their offerings to this new cohort of customers leveraging data to understand their individual needs by connecting and engaging with their customers. And the best way to “pivot” to the ever-evolving demands would be by adopting the D2C approach.

Some of the benefits of the D2C milieu in retail would be:

Access to Customer Data

1. Complete access to customer data

Many retailers agree that data is the real differentiator in D2C retail. Using marketplaces like noon.com and Amazon to retail products is great because of the large customer base they have access to, but the downside is, these behemoth marketplaces own the customers and hence their data. The importance of data can’t be stressed enough, but a key use case of all that complex algorithm is that it empowers retailers to customize and personalize offerings to their customers. According to a study by InstaPage, 74% of customers feel frustrated when website content is not personalised. Not having control or access means, they are now crippled from the ‘ability to customize’.

2. Building direct connections with customers

Building direct connections with customers

Trust is a strong consideration for most consumers today. According to a PWC report, 60% of consumers in the Middle East shop online with companies they feel they can trust Gaining trust has proven to be an arduous task for retailers, who now must assure security and demonstrate high levels of education and awareness of their customers, which can only happen through direct connections, personal interactions, and consistent engagement. D2C brands are much better placed to respond to consumer demand to meet their expectations and more importantly address and resolve any grievances they might have.

3. Increasing margins by cutting out middlemen

Increasing margins by cutting out middlemen

Studies have shown that successful D2C companies have a gross margin of 50 – 85%, thanks to two components – effective customer acquisition and eliminating middlemen. Brands with their own unique value proposition, voice, channels and strategies come across as more authentic, and for the millennials and Gen Z, authenticity is the name of the game. Secondly, and perhaps more evidently, getting rid of distribution partners ends up saving costs for the company tremendously.

Also, e-commerce eliminates the high fixed distribution costs brands used to pay retailers for shelf space and replaces it with variable costs to list on their website or an e-commerce marketplace. However, one thing to keep in mind when listing on marketplaces is that digital channels provide transparency into pricing. And customers will be comparing the prices of your products against your competitors. That’s why it’s critical for D2C brands to benchmark their pricing strategies against their rivals to drive more revenue and margins by pricing products competitively. Want to know how? Read about how DataWeave’s AI-Powered e-commerce analytics solutions can help

4. Enables to expand presence

Enables to expand presence

While the D2C approach is proving to be profitable, it also gives brands the flexibility to expand and enhance their presence. Nike would be a prime example of how it has aggressively expanded its presence offline and online since it announced a decade back about its Customer Direct Acceleration strategy. Over the years, Nike’s D2C sales have grown from 16% of the brand’s total revenue to 35% or $12.4 billion by the end of fiscal 2020. Undoubtedly, Nike’s e-commerce focus has been strong, but what they have also mastered is its digitally integrated concept stores that have taken in-store experience to the next level. Moreover, going the D2C way has given the brand more flexibility to build on its voice and purpose, which is reflected across all of its channels and touchpoints. As a result, Nike has been able to grow its presence in existing markets, and establish the brand in new markets by widening its e-commerce penetration and opening stores that helps build communities and serve as marketing fronts instead of merely being points of sale.

In the Middle East too, there are some strong players, that realized the benefits of D2C and are reaping the benefits now. The most prominent of them would be Huda Beauty, founded by makeup artist turned billionaire entrepreneur Huda Kattan. Beginning as a blog in 2010, Huda Beauty has fast become the number one beauty Instagram account in the world. Huda launched her brand into Sephora in the Dubai Mall in 2013 and has since expanded the range to include a vast array of beauty products. The brand has since had several record-breaking launches globally, with products now available worldwide on hudabeauty.com as well as retailers including, Sephora, Sephora in JC Penney, Harrods, Selfridges, and Cult Beauty. Equipped with a clear value proposition and an army of loyal customers, the company continues to grow as its founder continues to deliver on the brand promise and remains connected with her customers bypassing middlemen.

Also read how DataWeave helped Douglas, a premium beauty retailer in Germany go D2C when the pandemic forced them to focus on their ‘Digital First’ strategy.

Another example would be the popular eyewear brand, Warby Parker, a company that capitalized on technology, data, and strived to bring a solution to the market. It stepped into an industry that was criticized for being expensive, entered a market that was skeptical of purchasing online, and turned the whole situation around by going D2C. They designed their own frames and sourced their own raw materials, drastically bringing down the costs that would have been passed on to end consumers. They introduced virtual try-on that delivered accurate results turning customers into loyal consumers. And today, after six separate rounds of fundraising, the company is reportedly set to launch an Initial Public Offering this year.

The playing field in the Middle East is wide open and the appetite for brands that respect value, put people over profits, care about providing suitable, cruelty-free, and ethical products, and understand their customers is only growing. Brands with a robust infrastructure, the right technical know-how and technologies, expertise to manage data, and clear strategies are already on the right path to establishing a strong D2C platform.

Insights from DataWeave can help D2C brands make smart, competitive assortment, promotion, and pricing decisions amongst other things to improve the customer experience and drive e-commerce sales. Sign up for a demo with our team to know more.

August 24, 2021
Prep, Prime and Plenish For Prime Day India 2021

After demonetization, Covid-19 has probably been one of the worst scenarios for the retail sector in India. The entire nation went into lockdown and the industry noticed some big changes around the entire globe. From remote working to shopping, everything turned to digital and Bharat witnessed new trends across payments, e-commerce, and more.

Not surprisingly, D2C has been a favorite amongst businesses thanks to its agility. More than 800 brands have joined the direct-to-consumer bandwagon in order to reach their audience quickly and in an efficient way. Where brands such as MamaEarth, Clovia, Bewakoof, Lenskart have been some of the popular brands in the sector, last year even traditional giants such as LG, Ajanta-Orpat, Piaggio, Havells also adopted the D2C model.

Source: Avendus

Brands are more focused on making the user experience better and it will be safe to say that this year, D2C will be the highlight of the e-tail ecosystem. Naturally, e-commerce giants such as Amazon, Flipkart have played an important role in this revolution. Amazon, which has over 100 Million registered users in India, announced that it will host its flagship event, Prime Day this year on 26-27 July.

Let’s look at some of the things brands can do to leave their mark this Prime Day in India.

Digital Shelf Optimisation: Need Of The Hour

Given that the pandemic has accelerated online shopping nationwide, Digital Shelf Optimisation (DSO) should be the key lever for any brand to accelerate its digital commerce growth. Events such as Prime day are significant for a brand’s reputation, customer experience, overall sales and can help you build a loyal customer base.

With that in mind, we have prepared a list of things to consider, in order to help brands stand out from the crowd.

1. Pricing And Discounting

Pricing and Discounting: Offer discounts and deals to attract customers.

It is obvious that Prime Day will see a tremendous influx of shoppers. Noticeably, impulsive shopping is a trend during these sales, as everybody loves a good product for a discounted price. Make sure to offer discounts and deals to attract customers.

Another suggestion is to keep a track of competition, their pricing and promotional strategies and keep an eye on price changes happening across relevant categories or SKU’s (Stock Keeping Unit). Competition analysis is a powerful tool and having accurate data on their sales, market share is a critical part of this.

2. Optimise Product Visibility

Product Visibility: Lakhs of sellers & brands are vying for the same spot

Marketplaces are crowded, and getting discovered is already hard. Lakhs of sellers & brands are vying for the same spot. And with more people moving online, it’s going to get increasingly harder for brands to stand out. Optimize your search visibility using the right keywords relevant to your brand, strategically spend on Sponsored Ads to secure high visibility placements on Amazon and lastly make sure your online product packaging via product pages contain attractive images to position your product in the best light.

3. Product Availability

Product Availability: Have plenty of stock available

Make sure to have plenty of stock available as shoppers are likely to turn to other brands/products in case your product is unavailable. Also, keep in mind that people are generally more open to trying new products during a sale as it offers discounts. Track your products’ stock status to make sure they’re available 24 x 7.

As the foremost goal during sales is to move inventory as much as possible, offering a large assortment is a good idea. Create product bundles that complement each other.

4. Use A + Content

A+ Content is King: The new age packaging for your product

Content is the new age packaging for your product. Content is crucial to change consumer shortlists & considerations into conversions.

Your content tells your product story & gives customers the information they need to make a purchase. Use high resolution and accurate images, add features, benefits, USPs of your products clearly. It is advisable to use more than one image to show your product more clearly. Make sure all your brand & product pages on Amazon are optimized.

5. Ratings And Reviews

Reviews and Ratings: Feedback is a very important e-commerce tool.

Why would shoppers rely on word-of-mouth when they can take help from millions of people from the community? Not said enough, feedback is a very important e-commerce tool. Amazon’s A9 algorithm presents the choices to the consumers but reviews and star ratings still play an influential role in the journey from consideration to conversion.

Brands could consider partnering with Dataweave, to keep track of reviews and manage negative ratings on Amazon.

Summary

According to a report by EY-IVCA Trend Book 2021, “ The e-commerce industry in India is expected to reach $99 Bn by 2024 and penetration of retail is expected to be 10.7% by 2024, compared to 4.7% in 2019.”

Source: Statista

The same report also revealed that India will have 220 Million online shoppers by 2025. With e-commerce growing at an exponential rate, brands are advised to be more statistical & data-driven to win a larger % of online sales.
If you think this is the right time to optimize your digital shelf, take a look at our products and services.

We at DataWeave would be happy to be a part of your e-commerce and digitization journey. You can sign up for a demo with our team to know more

July 26, 2021