The DataWeave Blog

Author: Prashant Dixit

The Indian E-Commerce Showdown: Unveiling the Price War Between Flipkart’s Big Billion Days and Amazon’s Great Indian Festival
India’s homegrown eCommerce giant Flipkart, now backed by Walmart, reported a record 1.4 Billion customer visits during the early access phase and throughout the seven days of its premier shopping event, the Big Billion Days, launched on 8th October 2023. Competing with Flipkart, Amazon’s Great Indian Festival sale event started on October 8th as well and saw a whopping 95 Million customer visits to the website within the first 48 hours of the event.

For consumers, the most pressing question was, “Who offered more attractive deals and lower prices during these sale events?”

To answer this question, we leveraged our proprietary data aggregation and analysis platform and analyzed the prices and discounts on Amazon and Flipkart across key product categories..

The details of our sample are mentioned below:
- Number of SKUs Analyzed: 30,000+
- Websites: Amazon.com and Flipkart.com
- Categories: Apparel, Home & Furniture, Electronics, Health & Beauty
- Dates: 7th Oct 2023 to 22nd Oct 2023
Key Findings

Based on our analysis, the Big Billion Days by Flipkart showcased relatively higher price reductions across categories compared to the Great Indian Festival sale by Amazon. The Apparel category on Flipkart saw the highest average discount at 50.6%. The Health & Beauty category had the lowest discount across Flipkart at 39.4% and Amazon at 33%.

Overall, Flipkart offered higher discounts in each product category. It is clear that the retailer invested heavily in leveraging its supplier partnerships with key brands or sellers to enable them to offer higher discounts, thereby attracting more customers.

Next, let’s take a closer look at each product category.

Apparel

While a majority of retailers expected demand for apparel and clothing to dip this festive season in India, eCommerce giants like Amazon and Flipkart are likely to recognize the strong consumer inclination towards apparel during this period.

In the detailed assessment of Apparel sub-categories, Women’s Dresses, Women’s Tops, Men’s Shirts, Men’s Shoes, and Women’s Innerwear emerged as the segments showcasing the most substantial discounts during the sale events. While Flipkart offered higher average discounts across all sub-categories, Amazon offered competitive discounts as well.

We observed significant differences in the average discounts across brands between Flipkart’s Big Billion Days and Amazon’s Great Indian Festival. Reinforcing the significant discounts on the Shoes subcategory, brands like Red Tape, Arrow, Adidas, Reebok, Nike, and more offered extensive discounts on both Flipkart and Amazon. Notably, Adidas and Reebok offered better deals on Amazon’s Great Indian Festival as compared to Flipkart.

One8 by Virat Kohli had a significantly lower discount on Amazon compared to Flipkart, indicating an exclusive partnership.

For brands, however, reducing prices is just one approach to entice shoppers. They must also guarantee their prominent presence and easy discoverability within Amazon and Flipkart search results. To gain insight into this, we monitored brands’ Share of Search across various frequently used search terms in addition to the discounts they provided. The Share of Search denotes the portion of a brand’s products within the top 20 search results for a specific search query.

Our data indicates that Jockey and Speedo gained in Share of Search on Flipkart, but reduced discoverability on Amazon. Van Heusen fell behind in search results on Flipkart but showed a higher Share of Search on Amazon.

Home & Furniture

With demand for home and furniture products picking up in October, right before the festive season, Amazon and Flipkart offered significant discounts in this category.

Discounts on both Amazon and Flipkart hovered around 50%. Across a few subcategories, Flipkart offered slightly lower discounts compared to Amazon. Only Luggage, Rugs, Sofas, and Entertainment Units saw lower markdowns on Flipkart during the Big Billion Days.

Dishwashers and Washer/ Dryers saw higher discounts on Amazon compared to Flipkart. The significant discounts on these products on Amazon possibly point to changing consumer preferences, as demand for these products is traditionally low in India, but seems to be growing.

When it comes to Home & Furniture brands, Nasher Miles, Safari, Aristocrat, VIP, and American Tourister, luggage brands mostly, offered higher discounts on Flipkart, followed closely by Amazon.

In terms of Share of Search, Skybags had high discoverability on both Flipkart and Amazon. The brand leveraged a strategy of offering big discounts this festive season as well as ensuring prominent placement in search results. Wildcraft lost out on its discoverability on Flipkart in contrast to its prominence on Amazon. Duroflex saw lower searchability on Amazon compared to Flipkart’s Big Billion Days.

Consumer Electronics

The Consumer Electronics and Appliances Manufacturers Association (CEAMA) expected an uptick in sales of consumer electronics products this festive season in India. With more consumers buying premium products using credit cards and EMIs, demand for expensive, high-end electronics was expected to increase.

Again, average discounts in this category hovered around 50% on Flipkart and Amazon.

Across electronics subcategories, Smartwatches, Earbuds, and Drones had the highest markdowns with Flipkart leading the pack during the Big Billion Days. Amazon offered relatively higher discounts at 44.9% on the TV subcategory, compared to Flipkart’s 40.6%.

Speakers, Laptops, Smartphones, and Tablets also saw lower markdowns on Amazon compared to Flipkart. Amazon was the official partner for the launch of many high-level smartphones and products in September-October, contributing to the higher markdowns in the subcategory.

Across brands, Lenovo’s discounts were the most differentiated between the two sites, with the brand offering higher discounts on Amazon (45.4%) compared to Flipkart (24.7%). Noise offered the highest discounts at 72.5% on Amazon and 52.8% on Flipkart. Brands like Boat and Zebronics, also saw lower discounts on Flipkart.

Mi and JBL offered deeper discounts on Flipkart’s Big Billion Days. Apple meanwhile stands out with only 11.83% discounts on Amazon, but the brand offered impressive 31.4% discounts on Flipkart.

Samsung dominated the Share of Search on Amazon at 15.7%, compared to only 2.6% on Flipkart. Apple and Lenovo also saw higher discoverability on Amazon. On Flipkart, JBL and Skullcandy stand out as brands with high search visibility.

Health & Beauty

The Health & Beauty category saw the lowest markdowns with only 39.4% discounts on Flipkart and 33% on Amazon.

In the subcategories analyzed, Electric Toothbrushes had relatively high markdowns across both sites. Staple and lower priced subcategories like Toothpaste had the lowest markdowns across both sale events, with Amazon offering only 17.4% average discounts.

Across brands, Beardo, a leading beard care brand, offered significantly higher discounts on Amazon compared to Flipkart. Most other well-known brands, including Nivea and Vaseline, saw higher discounts on Amazon compared to Flipkart. Only Tresmme and Dove were exceptions with higher discounts on Flipkart.

In terms of Share of Search, once again, Beardo was the most discoverable brand in this category. Brands like Dove, Pond’s, Swiss Beauty, and Tresemme saw a lower Share of Search on Flipkart compared to Amazon.

Navigating the Competitive Landscape: How To Thrive During Sale Events

Amazon and Flipkart’s strategic pricing during the Big Billion Days and the Great Indian Festival Sale reflects a balance of profitability, inventory, and competition. Competitive pricing insights empower retailers to make informed decisions, optimize strategies, and thrive during high-stakes sale events with timely and relevant insights at a massive scale.

To learn more about how you can leverage competitive pricing insights to stay ahead of the game during sale events, reach out to us today!
December 20, 2023
Competitive Pricing and Availability Trends of South Africa’s Leading Retailers and Brands in 2023
South Africa’s eCommerce market is primed for robust growth in 2023 and beyond, despite the short-term impact of COVID19 over the last few years. According to Statista, the country’s eCommerce market size is $7.2 billion in 2023, with an expected CAGR of 12.5% till 2027. South Africa’s user penetration is already as high as 49.4% and is only set to grow. In essence, there is a massive opportunity for retailers to capitalize on.

For retailers, capturing the lowest priced spot among competitors is often the most certain way to attract and convert online shoppers. Ensuring their products are priced competitively on a consistent basis is key to gaining and maintaining market share in this booming market. This requires South Africa’s online retailers to track and compare the pricing of their products relative to their competitors on an ongoing basis.

For brands, ensuring their pricing and discounting strategies are aligned to market trends are key to gaining market share. In addition, on the backdrop of supply chain challenges globally in the recent past, brands need to ensure high stock availability rates to capitalize on rising consumer demand. In addition, as brands conceptualize and implement a cohesive eCommerce strategy, price parity across all online channels becomes increasingly important.

In this report, we leveraged DataWeave’s proprietary data aggregation and analysis platform to focus our analysis on leading South African retailers and brands and their eCommerce performance across several key dimensions.

Our Research Methodology

Retailers tracked: Takealot, ShopRite, Pick n Pay, Leroy Merlin
Number of SKUs: 40,000+
Number of categories: 190+
A few key categories highlighted: Bath, Food, Home, Spirits
Timeline of analysis: Oct 2022 to March 2023

Key metrics reported:
- Price Increase Opportunity: When a retailer can increase the price of its product by a certain amount while continuing to stay the lowest priced among competitors. This directly helps boost margins.
- Price Decrease Opportunity: When a retailer must decrease the price of its product by a certain amount to gain the lowest price position. This helps gain more sales.
- Action Rate: The share of price improvement opportunities (either price increase or price decrease) actually acted on by the retailer within 15 days of the opportunity presenting itself. For example, an action rate of 25% would mean that for every 100 price improvement opportunities identified, the retailer acted on 25 of them within 15 days.
Competitive Pricing Actions of Retailers

Retailers often have dramatically varying approaches to responding to their competitors’ pricing actions. Also, it is not sufficient merely to react but also to react fast. The following chart displays the average action rates for price increase and decrease opportunities, and also breaks down the reported pricing actions into ones acted on within 5 days, 6-10 days, or 11-15 days of the opportunity presenting itself.

Takealot clearly has a strong competitive pricing engine, using which the retailer is able to act on more than half (51%) of price increase opportunities (thereby gaining margin), and over a third (36%) of price decrease opportunities. However, it can do better in acting on many of them faster. Only 52% of the opportunities are acted on within 5 days, while the rest take up to 15 days.

Average Action Rate and Velocity of Pricing Actions of Retailers

ShopRite and Pick n Pay each have a healthy action rate of 23% for price increase opportunities, but only 9% and 5% respectively on price decrease opportunities. This displays a relatively inconsistent effort in gaining price leadership. ShopRite follows a similar distribution of pricing action velocity as Takealot, albeit for fewer price improvement actions. In comparison to ShopRite, Pick n Pay (which has a similar level of pricing action levels) acts much faster, with 64% of price improvement opportunities acted on within 5 days.

Leroy Merlin acted on only 9% and 6% of its price increase and decrease opportunities, respectively. However, in terms of its velocity of pricing actions, it is far ahead than the rest, with 90% of its pricing actions done within 5 days. This, however, would matter little without strong action rates to begin with. So, Leroy Merlin has a massive opportunity to boost its competitive pricing tracking and operations.

Average Action Rate of Retailers, Oct 2022 to Mar 2023 | Price Leadership of Retailers, Nov 2023 to March 2023

Based on the chart above, over the last 6 months, it is clear that Takealot has maintained its price leadership throughout the period, driven by consistently aggressive action rates on price improvement opportunities.

Certain nuanced trends do emerge when month-on-month variances are observed on both action rates and price leadership rates across the analyzed retailers. For example, Takealot’s actions rates have been marginally declining, which has resulted in price leadership rates also declining from 14% in November 2022 to 10% in March 2023.

Also, when ShopRite started getting more active in its action rates early in 2023, we observed an uptick in its price leadership positions. Leroy Merlin’s low action rates, coupled with low magnitudes of price changes has resulted in an average of only 2% of its products being the lowest priced relative to its competitors.

Pricing and Availability of Leading Brands

In the following section, we report on the average discounts, price parity levels, and the stock availability of the top 5 brands (in terms of number of SKUs) in each of four key product categories: Bath, Food, Home, and Spirits.

Bath

Nivea and Protex have on average been offering high discounts in the last 6 months, peaking around the holiday season in December 2022 and January 2023.

What’s more, these two brands have the highest share of their own products carrying discounts (10% and 9% respectively). Sanex has been conservative in both the average discounts offered as well as its share of discounted products.

Though Nivea has been offering attractive discounts, its stock availability has been low on average. However, it has been improving in the past few months, starting as low as 70% in October 2022 to reaching around 90% in March 2023. Dettol, too, has faced issues with its availability while showing some improvement in the recent past. All of the other leading brands in this category display healthy stock availability levels of above 90%.

Food

Kellogg’s and Rhodes have been offering the highest discounts in the food category, especially around the holiday season. They also lead in the share of discounted products (14% and 7% respectively).

Typical to the Food category, most other leading brands have offered lesser discounts on a smaller share of their products.

In addition to offering attractive pricing, Kellogg’s seems to also have its supply chain operations in control, with almost a consistent stock availability of 100%. Most other brands struggled towards the end of 2022 and have been improving ever since. Nestle, in particular, was challenged with an availability of only 70% in October 2022, but has not improved it to 90% in March 2023.

Home

The Home category displays the highest variance in discount ranges among its leading brands compared to the other categories highlighted in this report. Brands like LocknLock and Legend have been offering discounts in the range of 25% to 35% on a share of more than a third of each of their products.

On the other hand, ADDIS and Prestige have been offering discounts in the range of 0% to 5%, on a very small range of their products (<5%).

In categories like Home, maintaining a consistent brand perception among consumers is essential to boost brand value and loyalty. If there is a large disparity in the prices of the products of a brand across multiple eCommerce websites, then it negatively affects how consumers perceive the brand.

Here, the average price disparity (or variance) for LocknLock is only 10%, compared to almost 30% or more for other brands like Eetrite, Prestige, and ADDIS. Essentially, the brands discounting the most are also the ones with the lowest pricing disparity, which indicates a well thought-out, data-driven approach to eCommerce pricing and discounting – one that values both sales conversion as well as brand reputation.

Prestige and Eetrite have been struggling with their supply chain operations, with the availability of Prestige dipping to as low as 55% in December 2022. Legend’s stock availability was strong towards the end of 2022 but has been steadily declining in 2023 so far. LocknLock and ADDIS display healthy stock availability levels of 95% and above.

Spirits

The average discounts of almost all leading Spirits brands peaked during Christmas, with Tanqueray, Jameson, and Glenlivet offering up to 30% discounts in this period.

Since then, the discounts of most brands have been oscillating within the 5% to 20% range. The percentage of discounted products for all leading brands are around 20%, with the exception of Smirnoff.

Similar to the Home category, brand perception is vital to the Spirits category as well. However, here we see almost a consistent level of pricing disparity among leading brands, varying between 18% and 25%. Brands looking to build a “premium” perception among consumers, such as Glenlivet and Tanqueray, might do well to ensure better pricing parity across their eCommerce channels.

A few Spirits brands saw a dip in stock availability in December 2022, likely due to increasing demand during the Christmas season. For example, Jameson’s availability dipped to below 80% in this period. It has since improved to reach an availability level of above 90%. Johnnie Walker, too, has shown a significant improvement in its stock availability, moving from 80% in October 2022 to 95%+ in March 2023.

For more details on the state of South Africa’s eCommerce landscape as well as similar insights for other retailers and brands in the region, talk to us today!
April 14, 2023
eCommerce in South Africa: Data-Driven approach to getting ahead
What an exciting month we’ve had at DataWeave! Our team flew down to gorgeous Cape Town, South Africa to attend the 8^th edition of #EcomAfrica! After months of Zoom calls and virtual events, it was a refreshing change to see our customers in person and meet some of the movers and shakers in eCommerce and some of the top South African brands.

Top eCommerce Companies in South Africa

My last visit to South Africa was before the pandemic. Things have changed since then, & the difference was stark! The eCommerce landscape had a paradigm shift during Covid-19 and grew exponentially. My customers spoke to me about the new opportunities, growth potential as well as challenges that came in because of this boom. For one, eCommerce in South Africa has become more competitive than ever – from online retail to grocery and food delivery to even alcohol delivery! All retail businesses seem to have jumped onto the eCommerce bandwagon.

A recent Deloitte report found that over 70% of South Africans shop online at least once a month & 2 out of 3 respondents said they plan to increase their frequency of online shopping. 65% said they know what they want, search online & check all stores that stock the product to compare prices. Price is one of the key factors that influence consumer purchase decisions. Other critical factors include delivery fee, delivery time, promotions & discounts & product assortment to name a few. In order to stay ahead in this highly competitive arena, both retailers and brands need to make data-driven decisions about critical KPIs like pricing to stay ahead of the competition.

Increased Online Shopping & Online Shopping Frequency

We’ve been working with customers in South Africa for over 4 years now, even before the pandemic. So on Day 2 of the event – S.Krishnan Thyagarajan “Krish”, President & COO, Dataweave had a chance to share our learnings and experience from all these years and how user data is critical to getting ahead & winning the eCommerce race in South Africa.

For the purpose of Krish’s keynote address, we tracked pricing insights for a finite set of categories across key South African retailers like Checkers, Pick n Pay, EveryShop, Incredible, Makro, Waltons, Shoprite & Dis-Chem to name a few over a period of 16 months from Dec 2020 to April 2022. We highlighted price increase and decrease opportunities and how each retailer reacted in order to stay competitive, increase sales and protect margins.

BATTLE of the eCommerce GIANTS!

Key Highlights from the Keynote
- Increasing prices where an opportunity exists helps retailers increase their margins exponentially. Pick n Pay had the highest action rate (73%) when it came to capitalizing on price increase opportunities v/s Dis-Chem at 11%.
- When it came to price decrease opportunities (in order to stay competitive with rival brands) Takealot was the most responsive retailer – they capitalized on 30% of the opportunities, followed by Pick n Pay at a close second (28%) and Shoprite & Dis-Chem at just 4%.
- Most retailers took between 1 – 5 days maximum to make price changes which means responsiveness to the market among all retailers is high making it more important for online retailers to always be on their toes.
- The 2 categories where most retailers capitalized on Price Increase Opportunities were Sauces & Condiments and Crackers & Biscuits.
Want to watch the Keynote video on Demand? Click here to register & watch.

Price Increase & Decrease Opportunities

Bonus video content!
- Watch the Impact of price increase & decrease opportunities on Private Label brands!
- See how product stock availability impacts price changes over a 16-month period.
- Find out which brands are in the lead in the Skin Care, Pet, Baby, Laundry & Cleaning Aid categories
If you’re an online retailer in South Africa & need insights on staying competitive with the right pricing, product assortment, delivery time, delivery rates, and the other key influencers that affect customers’ choice of online retailers, sign up for a demo with our team at DataWeave to know how we can help!
June 6, 2022
The Rise of South African eCommerce : The Growth, & the Future
2020 onwards, the South African economy was crippled due to the pandemic and lockdowns. However, according to StatsSA, South Africa’s online retail market share grew to 2.8% in 2020, double that in 2018. After the pandemic, South Africa’s eCommerce industry grew by 66% in 2020 compared to the year before. This increase was primarily because of restrictions on traditional stores that led to a 30% reduction in in-store purchases.
According to a Deloitte study, over 70% of South Africans shop online at least once a month because of convenience. Household appliances, footwear, clothing, electronics, and health products are the most popular categories among South African online customers.

Top Categories

South African Ecommerce

These eCommerce stores account for 15% of online revenue in South Africa
1. Takealot.com: Revenue US$602 million
2. Superbalist.com: Revenue US$85 million
3. Woolworths.co.za: Revenye US$57 million
In this blog, we will discuss emerging eCommerce trends in South Africa and their impact on the various retail segments.

Trends to watch in 2022

Trends to watch

1. Quick commerce

Quick delivery, especially when it comes to groceries, medicines, and food has become a customer expectation now. Q-commerce, a trend that capitalizes on optimizing delivery time, has become common in food tech companies and is now gaining traction in grocery delivery too, especially after the pandemic. UberEats, Checkers, Pick ‘n Pay, and Jumia is some of the country’s biggest Q-commerce players.

2. Omnichannel eCommerce

Omnichannel experience has taken center stage for retailers in South Africa after the pandemic. According to Nielseniq’s study, 30% of South African consumers indicated they had shifted their shopping habits to online shopping from in-person grocery store visits between March 2021 and 2022.

3. Digital Payment Trends

The digital payment ecosystem in South Africa has seen a massive growth trajectory after the pandemic. Customers seamlessly use digital payments across shopping, entertainment, groceries, food, health, and wellness – a trend we suspect is here to stay.

4. Buy Now Pay Later

Buy now pay later is an interest-free mode of payment that is popular worldwide for helping customers who cannot make high-value purchases. Consumers don’t have to pay any price upfront and pay off the amount in interest-free installments over a predefined period. The BNPL is forecasted to account for 13.6% of global eCommerce payments by 2024.

5. Chatbots

Quick response to customer queries and problems is instrumental in increasing conversion rate and sales. However, it can be difficult to respond to emails and instant chat 24/7 for small businesses. This is where automated chatbots are helping South African retailers answer customer questions promptly and correctly.

The 4 Fastest-Growing Retail Segments

4 Fastest-Growing Retail Segments

1. Online Retail

eCommerce & online retail grew 20% YOY after the pandemic. Retailers saw a huge increase in the adoption of online shopping by consumers. Traditional brick-and-mortar stores looked for omnichannel opportunities to keep up with online retailers. Mr. Price, a clothing retailer in South Africa, saw a surge in online sales by a massive 90% between April and June 2020. There is a similar success story where OneDayOnly, another South African online retailer, saw 40% growth during the same period.

… but this growth surge brought in some challenges for retailers too. With more and more customers shopping online, competition increased. Price-sensitive customers would constantly compare prices across online retailers before making a purchase. It became critical for retailers to price their products right to beat the competition & win the sale, without hurting their margins!

2. On-Demand Grocery Delivery

Groceries saw an increase of 54% from 2019 driven by the pandemic & lockdown restrictions.

South African eCommerce companies offer a wide range of on-demand services, from taxi rides and grocery orders to liquor delivery. Retailers fulfill orders from stores to offer affordable rates and quick delivery across South Africa. It replicates the instant gratification of purchasing products from brick and mortar stores and the added benefits of the hyper convenience of shopping from a mobile or a computer.

Read quotes from our customers at Talabat, Glovo & Grab Food – we worked closely with them & helped them in their efforts to scale through this global Q-Commerce boom.

3. Online Food Delivery

According to Statista, revenue in the online food delivery segment in South Africa is projected to reach US$0.87bn in 2022. As competition heats up and more and more players enter the market, staying competitive is becoming increasingly challenging for food delivery businesses.

Bolt Foods SA said they grew 50% month on month in mid-2021 and said they had to bet on making sure they were offering competitive prices in order to get ahead. Additionally, in their quest to have a stronger competitive advantage, Bolt Food says it is also offering customers a very low delivery fee, lower than Uber Eats & Mr. D since delivery costs are a major consideration for customers when using food delivery apps.

The right price, product assortment, delivery fee, and delivery eta are critical to scaling a Food Delivery business. If you’re in the food-tech business, reach out and we can tell you how DataWeave’s Food Delivery Intelligence can help you scale quickly and profitably!

4. Social Commerce

With approximately 41.19 million South African customers engaging in online activity, there is a huge shift in user behavior as customers get comfortable purchasing directly via social platforms instead of online retailers or physical stores. Social commerce uses networking websites such as Facebook, Instagram, and Twitter as vehicles to promote and sell products and services.

What matters to South African online shoppers?

Between June and November 2020, South African consumers mostly used online retailers monthly (42%), food delivery services weekly (36%), and online classifieds less than once a month (34%).

Here is a summary of things that matter to South African shoppers when they shop online:

1. Easy product discovery and competitive pricing

Most customers start their online shopping with a product in mind and look for discounts and sales across retailers. More than 67% of respondents of a survey have said that they go to a specific online store and search for the product they want. Almost the same share of consumers said they compare online stores to find offers for products they want. Price plays an important part in product selection.

In order to offer the most competitive pricing, retailers in South Africa need to keep a keen eye on competitor pricing. They need to identify gaps and opportunities to make price changes to not only offer the most attractive price to customers but also drive more revenue and margins by pricing products right.

2. Reliable Delivery time

81% of South African consumers say that unreliable delivery time is one of the reasons that affect their choice of an online store. Quick delivery time has become a differentiator in the eCommerce space, where ‘next day delivery or even ‘same-day delivery’ have become the norm. South African online shoppers want reliable delivery times that suit their busy schedules.

Read more here, about how DataWeave helped an America QSR understand the correlation between their delivery time & sales volumes!

3. Low delivery fee

86% of South African customers believe that high delivery fees impact their online stores’ choices. The high delivery cost is a problem for low-income customers and customers who shop daily.
If you want to track how your delivery fee compares to your competition and how it’s impacting your sales, our Food Delivery Intelligence solutions are for you!

4. Customer Service

Your company’s customer service should be responsive, smooth, omnichannel, and hassle-free. 78% of South African customers are frustrated with delays in customer support from online retailers. Slow response times and lack of communication in case of delays, delivery, and refunds hamper the customer experience drastically.

Customer Service

Conclusion

eCommerce in South Africa is growing at unprecedented rates. There has been a surge in the appetite of South Africans for online shopping and online retailers across the board are gearing up to meet this demand.

If you’re an online retailer in South Africa & need insights on staying competitive with the right pricing, product assortment, delivery time, delivery rates, and the other key influencers that affect customers’ choice of online retailers, sign up for a demo with our team at DataWeave to know how can help!
May 30, 2022